RETURN POLICY

This page was last updated on September 3, 2026.

At Sinclair & Rae, we strive for your complete satisfaction as a customer. We have developed our return policy to ensure that you can shop with us with confidence, knowing that if for any reason you are not satisfied with your purchase, we are happy to help.

1. GENERAL

Our return policy includes a generous 30-day period. This means that from the moment you receive the item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it. It must be unworn or unused, including all original labels and in its original packaging. In addition, it is essential that you can show the receipt or proof of purchase.

To initiate a return, simply contact us at info@sinclairandrae.com. Please contact us so that we can provide you with the correct return address, as this may vary depending on the item and the fulfillment location it was shipped from.

Once your return has been accepted, you are responsible for the cost of returning the items to the specified address. We cannot accept items that are returned to us without a prior return request.

Please do not hesitate to contact us if you have any questions regarding returns. You can reach us at info@sinclairandrae.com.

2. DAMAGE AND PROBLEMS

It is very important that you check the condition of the items immediately upon receipt of your order. If you notice that an item is defective, damaged, or if you have accidentally received the wrong item, please contact us immediately. This will allow us to assess the problem and provide the appropriate solution as quickly as possible.

3. EXCHANGES

We do not currently offer direct exchanges, including for a different size or colour. If you would like a different size, colour, or item, the fastest way is to return your original item under this policy and place a new order for the item you want.

If you want to receive the desired item quickly, we recommend that you return the item you received as soon as possible. Once your return has been accepted, you can then make a separate purchase for the new item you wish to receive. This is the fastest way to receive the correct item.

4. REFUNDS

Once we have received and inspected your return, we will immediately notify you whether the refund has been approved. If the refund is approved, the amount will be automatically refunded to the original payment method you used and will be processed within 5 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and reflect it on your account.

5. PERSONALIZED PRODUCTS

Personalized or customized products, including products where you have provided a name or other personal details for printing, are not eligible for returns or refunds unless the product is defective, damaged, or incorrectly delivered. This is because these products have been customized specifically for you and therefore cannot be resold. We recommend that you carefully check that all personalization details have been entered correctly before placing your order.

6. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

This return policy is offered in addition to, and does not limit or exclude, any rights or remedies you may have under the Australian Consumer Law (ACL). If a product is faulty, not as described, or does not do what it is supposed to do, you are entitled to a repair, replacement, or refund under our consumer guarantees, regardless of the 30-day window described above.